Shipping & Returns - Cyan Design

We offer free shipping on all orders!
We ship to the USA only!

Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.


Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us using our contact form. 


Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send your photos using our contact form and we will refund you and process an insurance claim on your behalf.
If the driver denies you to inspect your shipment, please notate on the delivery receipt that the driver will not let you inspect. When asking for refund, customers are required to make notation of any damages on the delivery receipt and notify Tabselect as soon as possible by describing the problem and sending photos by email: contactus@tabselect.com

Claims will be denied if the procedures are not followed. 

Delivery: 

We offer free threshold delivery and an option for white glove service that includes assembly. Delivery is scheduled by appointment, so you will receive a call to arrange a date and time that works for you. It is required that someone is present at the delivery address to accept the products and inspect them for any damages upon arrival.
If you are not home for the scheduled appointment, a $100 fee will be charged to reschedule the delivery and made another appointment.

Order Cancellation:

If you need to cancel an order, please note that a 25% restocking fee applies to cancellations made before shipment. 
If the order has already been shipped, a return must be processed, with the customer covering return shipping costs and a 25% restocking fee.

Returns & Refunds:

Returns are accepted within 2 days of delivery.

The item will be inspected for any damage and we reserve the right to partially or wholly accept or deny the return or deduct any damage repair cost from the refund balance.
Returned items must be shipped back in their original packaging, with no signs of use, wear, or damage. 

If your order has already shipped, you (the buyer) are responsible for the return shipping costs. A 25% restocking fee will also apply. We can assist with arranging the package pick-up and coordinating the carrier.

If the return is an exchange for defective merchandise, we will replace the defective item or part at no cost.

Refunds will only be issued to the original credit card that you use when placing your order. It may take up to 14 business days to receive your refund.

The product must be returned to the original shipping address from which it was sent. Contact us if you would like to return your product. 

Return Shipping:

If your order has already shipped, you (the buyer) are responsible for the return shipping costs. A 25% restocking fee will also apply. We can assist with arranging the package pick-up and coordinating the carrier.
The product must be returned to the original shipping address from which it was sent. Contact us if you would like to return your product. 

Defects:

We guarantee against manufacturer defects for 30 days from the delivery date. Any defects must be reported within 2 days of delivery; otherwise, the return policy will be voided—no exceptions. In the case of a defective part or product, we will replace it at no cost.

*IMPORTANT: Please check our shipping section below the product you are about to purchase. Some products have a different shipping and return policy!

Thank you!

Last updated: 03/17/2025