Shipping & Returns - Diamond Sofa

We offer free standard shipping on all orders!
We ship to the USA only!

Note: This Shipping & Returns Policy applies exclusively to products sold under the Diamond Sofa brand.
Other brands available on tabselect.com have their own shipping and return policies, which are listed separately on their respective product pages and in the main Shipping & Returns section.

Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us using our contact form.

If an unexpected delay prevents us from shipping within the stated timeframe, we will contact you with an updated estimated shipping date and the available options.

Delivery Method & Inspection Requirements:

Products may be shipped using different delivery methods depending on their size, weight, and product type.

Large furniture and oversized items may ship by LTL freight and may require a scheduled delivery appointment and signature. For these shipments, the customer should inspect the shipment and packaging at delivery, document any visible damage on the delivery receipt, and refuse delivery when significant visible damage is present.

Smaller products may ship by standard parcel carriers and may not require a signature or scheduled delivery appointment. For these shipments, customers should inspect the merchandise and packaging as soon as possible after delivery and report any shipping damage to Tabselect within 48 hours of delivery.

The applicable delivery method will depend on the specific product and shipment.

Damages:

Please inspect your shipment and packaging carefully upon delivery.

For signature-required or scheduled freight deliveries:
If significant visible shipping damage is present, please make a clear notation describing the damage on the delivery receipt and refuse the damaged shipment. Tabselect must be notified within 48 hours of the delivery attempt through our contact form or by email at contactus@tabselect.com, even when the shipment has been refused.

If the driver does not allow you to inspect the shipment, please note on the delivery receipt that you were not permitted to inspect the merchandise before signing.

For parcel or non-signature deliveries:
Please inspect the merchandise and packaging as soon as possible after delivery. If shipping damage is discovered, notify Tabselect within 48 hours of delivery and provide photographs of the merchandise, packaging, and any other documentation reasonably requested.

If damage is discovered after a signature-required shipment has been accepted, please also notify Tabselect within 48 hours of delivery and provide photographs of the merchandise, packaging, and any other documentation reasonably requested.

Once shipping damage has been documented, Tabselect will review the nature and extent of the damage and determine an appropriate resolution. Depending on the specific situation, the available resolution may include:

- Professional repair and redelivery;
- Replacement parts or components, when available;
- Replacement of the affected merchandise;
- A discount or partial refund if the customer chooses to keep the merchandise; or
- A full refund when repair or replacement is not reasonably appropriate or available.

The appropriate resolution will depend on factors including the extent of the damage, whether the merchandise can be professionally restored, availability of replacement parts or merchandise, and the overall circumstances of the shipment.

When a signature-required shipment is properly refused because of documented transit damage, it will be handled as a shipping-damage case and not as a standard customer return. The final-sale status of the merchandise will not prevent Tabselect from resolving documented new shipping damage.

If a shipment is refused without documented shipping damage or another valid delivery issue, the refusal may be treated as an unauthorized refusal or cancellation and any applicable charges may apply.

Tabselect will coordinate directly with the carrier, supplier, and insurance provider when applicable.

Failure to document visible damage at delivery when documentation is available, or to report shipping damage within the applicable 48-hour reporting period, may affect our ability to provide a resolution or process a freight or insurance claim.

Delivery:

We offer free threshold delivery for qualifying freight shipments. Smaller products may be delivered by standard parcel carrier. We also offer, where available, an option for white glove service that includes assembly. For scheduled freight deliveries, you will receive a call to arrange a date and time that works for you. It is required that someone is present at the delivery address to accept the products and inspect them for any damages upon arrival.

For a scheduled delivery appointment, if you are not home for the scheduled appointment, a $100 fee will be charged to reschedule the delivery and make another appointment.

Order Cancellation:

If you need to cancel an order, please note that a 25% restocking fee applies to cancellations made before shipment.

Once an order has shipped, it can no longer be canceled and is subject to the final-sale terms below, except in cases of documented shipping damage or qualifying manufacturer defects.

Returns & Refunds:

All sales are final. We do not accept returns or exchanges unless the item arrives damaged or defective.

Shipping damage is handled separately under the Damages section above. Manufacturer defects are handled under the Defects section below.

The final-sale policy applies to merchandise delivered in the condition ordered and does not limit the customer's ability to report qualifying new shipping damage or a manufacturer defect under the applicable sections of this policy.

If you receive a defective product, please notify us within 2 days of delivery. The appropriate resolution will be determined under the Defects section below.

For shipping damage, please follow the applicable 48-hour reporting procedure under the Damages section above.

Refunds will only be issued for qualifying manufacturer-defect claims if an appropriate replacement or other available resolution cannot be provided, and any approved refund will be processed to the original payment method used for the order. It may take up to 14 business days for the refund to be completed.

For any concerns, please contact us immediately upon receiving your order.

Defects:

We guarantee against manufacturer defects for 30 days from the delivery date. Any defects must be reported within 2 days of delivery; otherwise, the return policy will be voided—no exceptions. Shipping damage is handled separately under the Damages section above.

If a manufacturer defect is reported within the applicable reporting period and confirmed, Tabselect will determine the appropriate resolution based on the nature of the defect and the available manufacturer support. This may include replacement parts, repair, replacement of the affected merchandise, or another appropriate resolution at no cost to the customer.

Manufacturer defects do not include shipping damage, accidental damage, misuse, normal wear and tear, or cosmetic damage occurring after delivery.

Open-Box & Professionally Repaired Items:

Products identified on the product page as Open-Box, Professionally Repaired, Reconditioned, or similar are offered at a reduced price because they are not being sold as standard new merchandise.

The individual product page will describe the known condition of the specific item and may include:

- Details regarding previous shipping damage or cosmetic imperfections;
- Information about repairs that have been completed;
- Before-and-after photographs;
- Current-condition photographs; and
- Any remaining visible imperfections.

Customers are responsible for reviewing this information before purchasing.

Open-box and professionally repaired products are final sale and are not eligible for returns or exchanges because of any condition, damage, repair, cosmetic variation, or imperfection that was disclosed before purchase.

These products are also excluded from the standard manufacturer-defect guarantee and any Tabselect written warranty unless the individual product page expressly states otherwise.

Final-sale status does not mean that the customer accepts new damage occurring during the new shipment.

If an open-box or professionally repaired item arrives with new transit damage that was not disclosed on the product page, please follow the Damages procedure above and notify Tabselect within 48 hours of the delivery attempt or delivery, depending on the applicable delivery method.

For signature-required or scheduled freight deliveries:
If significant visible new damage is present at delivery, the customer should document the damage on the delivery receipt and refuse the shipment. Tabselect must still be notified within 48 hours of the delivery attempt.

For parcel or non-signature deliveries:
If new damage is discovered, please notify Tabselect within 48 hours of delivery and provide photographs of the merchandise, packaging, and any other documentation reasonably requested.

If new damage is discovered after a signature-required shipment has been accepted, please also notify Tabselect within 48 hours of delivery and provide the same documentation.

Tabselect will compare the reported damage with the condition disclosed before purchase and determine an appropriate resolution under the Damages section above.

If the merchandise received is materially different from the specific condition represented on the product page, please contact Tabselect within 48 hours of delivery.

The disclosed previous repair, damage, or cosmetic condition itself is not considered grounds for a return when that condition was clearly presented before purchase.

*IMPORTANT: Please check our shipping section below the product you are about to purchase. Some products have a different shipping and return policy!

Thank you!